Front Desk Supervisor
September 4, 2026
Front Desk Supervisor
Position Title: Front Desk Supervisor
Reports to: Director of Revenue
Position summary:
Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.
You will also ensure hotel charges are processed diligently to guest’s accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.
FRONT DESK Supervisor DUTIES AND RESPONSIBILITIES:
- Ensure Outstanding customer care at all times.
- Maintains a friendly, cheerful and courteous demeanor at all times.
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Schedule and supervise the front desk, auditors, reservations and ensure all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Adhere to company credit policies and procedures.
- Allocate rooms to expected arrivals after checking the guest’s preferences and special requests.
- Build strong relationships and liaise with all other department’s especially housekeeping, maintenance etc.
- Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.
- Cross Check all billing instructions are correctly updated
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
- Facilitate guest departures providing accurate statements and ensuring guest satisfaction and collecting all payments due.
- Performs other duties as assigned, requested or deemed necessary by management.
- Ensure Front office log book and hotel log book is always updated and actioned upon.
- Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
- Attend meetings and training as requested
- Assist all departments in servicing the guests during high volume periods.
- Takes responsibility in the absence of staff.
- As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.
PREREQUISITES:
Supervisor experience is required. A positive attitude and excellent communication skills. Experience of motivating and leading a winning team. Ability to remain calm while under pressure.
EDUCATION: Equivalent training/experience required.
EXPERIENCE:
Minimum 2 to 3 years work experience as Front Office Associate / Front office cashier in a hotel.
Previous guest service and reservations experience preferred.
Excellent computer and typing skills are required.
INTERACTION:
Must be fluent in verbal and written English.
Excellent listening and comprehension skills required.
Excellent written and oral communication skills required.
Strong leadership skills and interpersonal communication skills.
WORK ENVIRONMENT:
This position requires the individual to be highly visible and interacting with guests.
PHYSICAL DEMANDS:
The individual may be on their feet and walking around for the majority of the day.
- Listing ID: 15340