House keeping Room Attendant
March 12, 2024
House keeping Room Attendant
Position: Attendant, Room/Suite Housekeeping
Reports To: Executive Housekeeper
Department: Housekeeping
FLSA Designation: Non Exempt
POSITION SUMMARY
Responsible for the overall cleanliness of assigned suites. Reports maintenance deficiencies in order to maintain suites in compliance with standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES – Include the following. Other duties may be assigned.
- Clean suites as assigned, which includes making beds, cleaning bathrooms, dusting, vacuuming and washing windows/tracks. Reports rooms as clean and available. Reports maintenance deficiencies in order to maintain room in compliance with hotel standards.
- Strips dirty linens/towels and removes used amenities from suite.
- Check maid cart for supplies, stock as needed.
- Greet guests immediately with friendly/sincere acknowledgement.
- Replenish linen and guest amenities.
- Respond to special requests by guests (such as providing extra amenities or service time requests).
- Supportive Functions – In addition to performance of essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based on the requirements of the company.
- Provide customer service to guests, including information about hotel services, activities and local attractions.
- Assist co-workers, as requested.
PHYSICAL REQUIREMENTS
Frequency Key: Rare – up to 1 hour, Occasional – 1-3 hours, Frequent – 3-6 hours, Constant – 6-8 hours
Physical Activity Frequency
Sitting Rare
Walking/Standing Constant
Climbing stairs Occasional
Crouching/bending/stooping Frequent
Reaching Frequent
Grasping Frequent
Pushing/pulling Constant up to 100+ lbs.
Near Vision Constant
Far Vision Constant
Hearing Constant
Talking Occasional
Smell Constant
Lifting/carrying (# lbs) Frequently up to 50+ lbs.
Travel Never
OTHER DUTIES
Demonstrate working knowledge of the service standards.
Regular attendance in conformance with the standards, which may be established by Camden On The Lake Resort from time to time, is essential to the successful performance of this position.
SAFETY REQUIREMENTS
Personal Protective Equipment (PPE) may be required while performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your manager.
ORGANIZATIONAL RELATIONSHIPS
Positions directly reporting to this position (titles): NONE.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- Ability to arrive to work on time and when scheduled.
- Physically able to move large objects such as: carts, large bags of linen, ironing board.
- Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, spray bottles.
- Ability to read and recognize suite numbers.
- Ability to communicate effectively with guests and team members verbally or in written form.
- Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of suite.
- Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.
QUALIFICATION STANDARDS
EDUCATION
High school graduate or equivalent preferred but not necessary.
EXPERIENCE
6 months to 1 year cleaning experience in housekeeping or janitorial services preferred but not mandatory.
GROOMING/UNIFORMS
All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as part of the orientation process.
Notice:
The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times.
- Listing ID: 3453